Cancel an order before payment.
You needn’t to contact us to cancel the order, if you have not paid for your order. Before orders match payments, we ignore them. So if you haven’t paid, please don't worry, we are not processing your order.
Cancel an order after payment.
If you determine to cancel the order that you have already paid, please contact us as soon as possible.
If there is something you uncertain in your order and you want to change it, please contact us and put the order on hold while you decide. There have the packing process so you still time to make changes.

You should pay attention to the following points:
1.If the package has already been delivered we cannot cancel or change the order.
2.If you want to cancel an order because you are adding further products, and not canceling the previous items, please contact us and we will process it, usually for no extra fees.

We will try our best to make sure the products shipped to our customers are in the best condition. If you want to know more information of refund, repairmen and replacement, please chick “Return & Replace Policy”.

No, sorry, please pay for your order in full, in advance, by western union.

Payment Methods Accepted
There are two ways in which you can pay for your kobewatch.com orders:
PayPal

Paying with PayPal
with PayPal, you can send payment quickly and securely online. Through PayPal, you can pay with credit card, debit card, or bank account balance. Once your order is submitted, you will be redirected to PayPal's site where you could make the payment. Advantages with using PayPal: Payment is traceable. You can trace the status of your payment using your PayPal account. Payment does not require you to use your credit card online (you can transfer directly from your bank account). kobewatch doesn't see your credit card number (it is safely encrypted through PayPal's server), which limits the risk of unauthorized use. The location the seller is shipping to (also call the destination country or region).

Many people are concerned about the security of online transactions. We can assure you of the safety of the shipping on our website as well as the quality of products sold. It is safe to shop here; we do not continue to have your payment information on the website after you shopping. We also do not provide your personal information to other parties. The Western Union payment is secure and trustworthy. If you want to know more details about privacy, please see our privacy policy.

Yes, we can ship to your country. kobewatch can ship to “worldwide”.
Please note, before ordering we suggest you to find out about the import tax situation in your own country.
Please chick “Shipping” to get more details about shipping.

New user guide - How to place an order?
If you are first time to buy products on our website, here are some step-by-step instructions to help you make an order from kobewatch.
1. Register; in here you need to fill some information.

2. Log in

3. Now, you can browse the products. We provide search function that you can find the products quickly. When you find the product you want to buy, click "Add this to my cart". Then you can click “back to shopping” to continue browsing other products or click “go to check out” to check out. You can click an icon to remove them if you change your mind. The products in your cart are even saved for next time if you log out or accidentally close your browser.

4. The first checkout step is “Delivery Information”, you can edit you address, we will ship to the products to you according to the address. EMS is currently the only shipping method available to use on our website. You can add special request for your order in “Special Instructions or Order Comments”.

5. The second checkout step is “Payment Information”. You should pay attention to the first part “Terms and Conditions “. Please acknowledge the terms and conditions bound to this order. Your order is valid after you have read and agreed to the terms and conditions bound to this order. Paying with Western Union is available on our website; you can send payment quickly and securely online.

6. The third Step is “Order Confirmation”, you can check again your order information, then click “confirm the order”

The next, we will begin to process your order when payment is received. After we send out your order, we will email you the tracking number and tracking links to your registered email address.

First, we have five advantages.
1. All of our products have high quality and low price.
2. We offer discount opportunities and continuous supply of new products.
3. Professional packing and handling ensure high efficiency.
4. All products are inspected before shipment.
5. We offer a return and exchange policy and professional customer service.

Second, we have some features. On our website you can not only shopping but also get the information about the fashion.

Shipping with couriers is insured and trackable online. Once your goods are sent out we will email you with a tracking number so you can trace your delivery.
When you checkour your order, you can Add Shipping Insurance to your order costing 3~5% of your order total payment.
We offer Shipping Insurance costing 3~5% of your order total payment to protect your package against any lost or damaged shipments. Any missing issues reported, we will reship your order immediately.

Once your order is shipped, you will receive an email from us. In this email, there should be tracking information for your packages as well as the website in which you could trace your order

Total delivery time is composed of two parts. The first part is the processing time. This is the time from when your payment is received to when we gather up all the items and pack them. Processing takes 3 work days normally.
The second part is the actual shipping time. This is the time that it takes for the package to be delivered by the couriers to the destination. EMS shipping normally takes 7-10 work days, and the slow shipping method normally takes 7-20 work days.

How can I trace my order?

Once your order is shipped, there should be tracking information for your packages as well as the website in which you could trace your order.

Are the packages insured?

When you check out your order, and you want to insure you package you can add Shipping Insurance to your order, in this case you should pay 3% insurance.

As we all know the international shipping fees are high, so we suggest you to buy everything you want in one order. That way, the shipping cost could be minimized.

The shipping fees are not included in the item prices, when you check out you can see the shipping fees.

Yes, you can contact our online salesman. Depending on the amount of your order, they may offer you some special coupon. We also offer special sale some time, please pay close attention to our website.

Please see the “Return & Replace Policy”

Can I use coupon code?
Sorry, at present we do not offer coupon code. But you can see the price on our website is very cheap.

First, check your log in details. Your log in email address and password is right or isn’t it?
If your log in details is right, it might be a problem caused by kobewatch system maintenance. Please wait 30 minutes and try again.
Check cookies; ensure that cookies from www.kobewatch.com are accepted in your browser (Internet Explorer or others).
If you also can’t log in, our customer service will help you to solve it out.

PS:
1 . if you are not sure the problem is with us or you, please try again on different computers or different browsers.
2 . If you made a mistake when you registered, and you can’t access your account, and you have never made any orders, it might be good to just use the register to sign up again for a new account.

If we returned your money to you and closed your order, it is most likely because we were unable to verify your payment, or the products you want ordered are out of stock. In most cases, our customer service staff will contact you by phone or email to discuss the matter with you, but if we can not get in touch with you within 5 days time after we receive your payment, we will automatically return the funds to you. It is our responsibility to ensure the safety of your money and purchase order.
Possible reasons for refunding money are:
1: Western Union account name and address does not match your order's shipping address, and there was no response when we try to contact you.
2: The products you ordered are out of stock (we usually keep our inventory stocked and updated), and there was no response when we try to contact you.

If you are in between sizes it is recommended by the manufacturer that you size down to the next whole size. (For example: If you wear a size 8, you should order a size 8.) They may be snug at first, but the footwear will stretch a little as the fleece footbeds form to each individual foot.Check Size Chart Now!

The Ultra has a lug sole and a reinforced toe area that will stand up to more rugged activities, whereas the Classic is better suited to lighter day-to-day activities. Also, the Ultra boots have removable, replaceable footbeds that provide greater arch support. Finally, the Ultra Tall has a strip of embroidery running up the back.

The height of the Classic/Ultra Short varies from lower to mid calf, depending on the individual's legs; The Classic/Ultra Tall will vary from mid-calf to just below the knee, again depending on the individual's legs.

Sheepskin is naturally water resistant, and therefore small amounts of moisture will not seep through or damage it. For more complete protection, we recommend treating products with a Stain and Water Repellent. Boots/shoes with full grain leather uppers are waterproof, but it is still recommended that they be treated.

No. In warmer weather (up to 80) the soft fibers act as a natural air conditioner, keeping your feet cool and comfortable.

Wool fleece helps maintain body temperature, making UGG footwear appropriate for all climates. The wool will keep your feet warm down to -30.

Yes. The fleece foot bed wicks away moisture and allows air to circulate, keeping your feet dry.

UGG Footwear should be snug, but not uncomfortable. They will give a little as they mold to your foot, resulting in a comfortable fit.

Since UGG footwear is made of sheepskin and leather, they are naturally resistant to small amounts of water. We do recommend waterproofing them if you intend on wearing them in heavy snowfall or rain.

The following styles have replaceable footbeds: Ultra Tall, Ultra Short, Sundance Short, Sundance II, Birch Boot, and Solvang Boot.

UGG footwear has a one year warranty against defective materials and workmanship (outside of normal wear and tear). Because sheepskin is a natural product, irregularities and variations in color and texture may exist. These traits are characteristic of fine sheepskin and add to the beauty and character of the footwear.

No. Slight dye transfer may occur with darker-colored sheepskin during first few wears.

YES! UGG footwear is designed to be worn barefooted to maximize the cushioning effect and the warmth of sheepskin.

No. Our website is our catalog.

All our UGG boots are made in China; this is where all genuine UGG boots are now made.

Yes, but occasionally the stock levels might reduce due to demand. If for any reason an Item is still displayed and you pay then we will contact you as quickly as possible and refund you